NEW - Human Resources & Organizational Behavior.  Leadership, collaborative centric change, multi-generational trends, Johari Window, Fisher Transitional Model, situational leadership, KSA-A, principles of organizational change, 8S New Millinium Model, are all influencers of the organizational behavior and organizational development needed in today's human resource nurturing and management models.

Conflict Resolution, Negotiations, & Other Problem Solving Methodologies. This monograph discusses the communication challenges, the breakthrough skills to solve problems, the systems that need to be implemented to maintain open and productive communication.  (Includes self-assessment tools kit on CD) $45

Building the Bond-Centered Practice.  This monograph takes the AAHA Compliance Study (a misnomer and very unfriendly term), and introduces the VCI Pet Parenting Program; a long past due practical application of patient advocacy.  (Includes bond-centered program files on CD) $45

Professionalism, Bioethics & Image: Character & Life Skills Beyond Legal Ethics.  We have introduced "bioethics" as an important part of medical records.  It is NOT a documentation system, but rather, it is a decision making system, which is then reflected in the medical records.  (Includes bioethical scenarios on CD) $45

Governance Guidelines: Managing Multi-Doctor and/or Multi-Owner Practices for Maximum Effectiveness. The reality is that multi-doctor hospitals cannot be operated as one-owner practices; it confuses clients, frustrates staff, and reduces the continuity of patient care.  There is a new organizational model provided, using the Zoned Systems & Schedules monograph principles. (Includes checklists and self-assessment tools on CD)  $45

The Unknown Road Ahead: A New Veterinarian's Survival Primer. This monograph was developed for practices looking to hire new veterinarians as well as provide some long needed guidelines for practice selection by new graduates. (Includes planning worksheets for new doctors on CD) $45

Futurology: Through the Looking Glass!  This monograph discusses strategic assessment and practice positioning; looking at the past, to where we have come today, and then looking to the future of veterinary medicine and the emerging practice configurations.  You must look at strengths, weaknesses, core values, leadership, and delegation.  Key focus points for the future are also discussed. (Includes strategies for managing expectations on CD) $45

Standards of Patient Care in the Bond-Centered Veterinary Practice.  In multi-doctor practices, standards of care are essential BEFORE the doctor's time can be leveraged by staff.  We ask the "natural medicine questions" to get the juices flowing, then expand it into a staff run hospital setting and training plan for new doctors, so they are brought on board with the same Standards of Care.  (with key VCi forms in CD) $45

Inventory & Maintenance Management for the Veterinary Facility. The AAHA new requirements for very detailed protocols made this a natural.  As usual, there is a diskette with all the forms in the monograph, so the practice can meet the AAHA requirements immediately as well as have the masters for tailoring to the specific practice/facility needs.  (includes maintenance checklists on CD) $45

Models and Methods that Drive Breakthrough Performance.   We used ISO 9000 as the baseline, augmented with the 9001 IWA-1 healthcare additions and 2003 AAHA Standards^?; this is the foundation and MINIMUM expectations.  Then we use the "pillars of Continuous Quality Improvement" (CQI), which Blackwell published in 1997, in Building the Successful Veterinary Practice: Leadership Tools (Volume 1), and applied the Six Sigma assessment techniques (reducing variance by using Standard Deviation measurements) to ensure statistical improvement in practice-specific aspects of client service, patient care, and practice effectiveness (includes project planning worksheets on CD) $45

Client Relations Zone Operations. One thing is clear - today's veterinary practice will depend on repeat business more than ever to survive and thrive in a competitive market, and recovering lost clients and pets is a foundation of that survival.  This monograph teaches you how to establish a system in the practice to recover those "lost clients and pets" without external promotions and utilizing the existing resources of the team.  (Encompasses former monograph, Recovered Pet, Recovered Client, and has medical record audit forms on CD)   $45

High Tech Needs High Touch in Program Delivery.   In the strict sense, High Tech refers to technological advances in the medical field.  Typically this brings to mind instrumentation such as Computer Assisted Tomography, or CAT scans, and other such equipment.  As we look around the veterinary marketplace today, we discover a plethora of new technological advances Instrumentation is undoubtedly a large part of advancing medical science, but, to truly take advantage of the "High Tech" approach to veterinary practice, we must look beyond instrumentation.  (Includes feasibility and planning forms for realistic assessment of investment on CD)   $45

Compensation Strategies For a Client Centered Quality Healthcare Delivery Team.  How to meet an individual's need is discussed.  Leadership and change are required.  You must guide the development of the staff and instill a feeling of belonging.  Staff progression is outlined as well as different ways to compensate them including wages and incentives.  Different compensation strategies are outlined for managers and doctors with benefits and different ways to pay an associate doctor whether it be a salary or based on production. (With compensation strategies and tools on CD)    $45                

Strategic Responses & Practice Positioning. This monograph discusses many different strategies for success.  They include: strategies for managing expectations, creating leverage, reducing low pay off activities, and controlling interruptions.  There are also strategies for effective delegation, handling pressure, and negotiating demands. (With sample strategic planning forms, plus CD)   $45

Leadership Principles and Skills. This profession needs a new approach that is not "management" in a doctor-centered practice; we need to move forward and become both staff centered as well as client centered.  We use the "pillars of Continuous Quality Improvement" (CQI), to move past the traditional Quality Control (ensuring consistent process) and Quality Assurance (spot check of outcomes). (Includes leadership forms on CD) $45

Leadership Action Planner.  The concept of team leadership is not always that easy when the only models one knows is management control. When we developed the text for larger practices and multi-owner affiliations/mergers, Veterinary Management in Transition: Preparing for the 21st Century, we put 11 self-assessment tools in the text to ensure the reader had an interactive method to become aware of what they were learning. The planner format of this monograph goes beyond those narratives and self-assessment tools (with worksheets and planning tools for becoming a more effective leader, CD)    $45

Fundamental Money Management for the Veterinary Practice.  This monograph explains the easiest way to keep accurate records using QuickBooks^? from Intuit. Although this step-by-step guide explains the process in QuickBooks^?, the principles can be used in any bookkeeping program.  We'll explain why the veterinary practice should be maintaining the practice books in-house for management purposes and letting the accountant do the tax magic with the data you generate! (With QuickBooks^? Chart of Accounts CD and sample budgets) $45

Profit Center Management.  This monograph explains how to use the data and reports generated from the practice computer programs to create management information.  We show how charting key data from operations can result in visual management tools.  (2^nd Edition, w/ budget planning template and 10 essential charts to track critical information, CD)   $45

Internal Promotion Tips & Tricks for QUALITY Veterinary Practices.  As in any competitive business, there seems to be only two ways to grow (or a combination of both) - increase volume (new clients) or increase service (quantity of goods/benefits provided to existing clients). In most practices, a combination of both approaches would be ideal; we get new clients and we do more for our existing clients.  This monograph provides the concepts to do both.  (Includes diskette with customizable client communication tools) $45

Fundamental Operations of a Critical Care Practice.  This monograph will show that by instituting a system of "checks and balances" in the daily operation of the practice, the ability to track money, account for inventory and generate useful management reports is easy. (Includes CD with basic operating plan & QuickBooks^?-importable file) $45

Zoned Systems & Schedules In Multi-Doctor Practices. This guide starts with a discussion of "zoning" within the hospital for maximum productivity of the facility while reducing congestion and stress on the staff. The section on high density scheduling will help the reception staff schedule doctors so they can examine the maximum number of patients in a given period of time without chronically falling behind and without adding staff members! (Includes sample forms on CD and a high density schedule example) $45

Feasibility of the Veterinary Specialty Practice.   This monograph discusses the community characteristics that are needed to support a specialty practice, including a critical care or emergency practice.  Those characteristics go beyond the client demographics and include the relationships of referring veterinarians. The accompanying diskette includes a sample business plan for starting a specialty practice.  (Includes sample business plan outline on CD) $45

Staff Training and Orientation.   This monograph explains how to design and implement a total staff training solution - from orientation of new staff members to in-service training for the whole team. In addition to explaining how to get the whole team involved - even the doctors - there are customizable orientation checklists (w/ orientation checklists and sample job descriptions, plus CD) $45

Staff Performance Planning and Goal Setting.  Performance planning is different than having an annual review.  Instead of focusing on the past, you focus on the future.  Staff members will set goals for themselves and evaluate themselves on their progress during the next quarter.  Included are steps for successful goal writing and goal setting.  (Includes sample performance plans, plus CD)  $45

Your Personal Veterinary Practice Marketing Review.  In this monograph, you'll learn the 10 Steps to promoting any product or service in your practice and complete assessment checklists for the "Five P's" of your healthcare delivery methods: Product awareness, price awareness, place awareness, promotion awareness, practice programs  (includes marketing checklists, plus CD) $45

Veterinary Medical Records for Continuity of Care and Profit.  There are new documentation needs for veterinary medical records.  Suggestions are given for what information needs to be on the forms.  There are sample forms included on the diskette that can be formatted and changed to your own practice.  Some documentation issues that need to be addressed are continuity of care, standards of care, and making sure the record can hold up in court.  If it was never documented, it never happened.  (Includes sample medical record forms on CD for customization)     $45

Keeping Controlled Drugs Under Control.   One of the most confusing aspects of veterinary hospital management undoubtedly has to be the controlled substance program. What are the requirements? What substances are included on the federal and state registers? With the increased emphasis by governments to curb America's drug problems; health care providers are enduring the results of more frequent audits and reviews by federal and state regulatory agencies. This monograph will help practices set up their own controlled drug substance program.  (Includes self-inspection checklist, sample forms, CD) $45